True customer service: Sprint drops subscribers who call customer service too often

07 Jul, 2007

True customer service: Sprint drops subscribers who call customer service too often

Posted by: Esme Vos In: Business models| Moneysavers

The Wall Street Journal reports that Sprint Nextel, a US mobile carrier, is sending letters to 1000 subscribers, terminating their contracts because they had the temerity to call customer service “too often”. They called customer service 25 times in a month, mostly on billing matters. The article did not go into detail about what “billing matters” consisted of. I’d think twice about getting a Sprint account - never know when they’ll drop you.

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1 Response to "True customer service: Sprint drops subscribers who call customer service too often"

1 | MG

July 12th, 2007 at 9:26 am

As someone who works at a Sprint vendor site, I feel the need to clear the air about this:

The termination letters were sent to people who had been under evaluation for taking advantage of the credit system, not regular customers who were really calling in with valid billing issues. The people that called in month after month for extensions or adjustments are the people who are being dropped.
If you pay your bill on time and don’t call in trying to screw the company, you don’t have anything to worry about.

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This is the tech blog of Esme Vos, founder of Muniwireless, the resource for citywide wireless broadband networks and Mapplr, the travel site for finding the best boutique hotels, restaurants and cafes worldwide.

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