True customer service: Sprint drops subscribers who call customer service too often

Written by Esme Vos

The Wall Street Journal reports that Sprint Nextel, a US mobile carrier, is sending letters to 1000 subscribers, terminating their contracts because they had the temerity to call customer service “too often”. They called customer service 25 times in a month, mostly on billing matters. The article did not go into detail about what “billing matters” consisted of. I’d think twice about getting a Sprint account – never know when they’ll drop you.

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Posted on 7 July 2007

About the Author

Esme Vos is the founder of Muniwireless.com, the portal for news and information about municipal wireless broadband around the world. Esme Vos also runs Mapplr, a travel site about the best boutique hotels and restaurants around the world; and Shopplr about fashion, beauty and style.

1 Comments For This Post I'd Love to Hear Yours!

MG Says:
12 July 2007 at 09:26
As someone who works at a Sprint vendor site, I feel the need to clear the air about this:

The termination letters were sent to people who had been under evaluation for taking advantage of the credit system, not regular customers who were really calling in with valid billing issues. The people that called in month after month for extensions or adjustments are the people who are being dropped.
If you pay your bill on time and don’t call in trying to screw the company, you don’t have anything to worry about.

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