Comments on: True customer service: Sprint drops subscribers who call customer service too often http://www.pjentrepreneur.com/2007/07/07/true-customer-service-sprint-drops-subscribers-who-call-customer-service-too-often/ Early stage tech startups Thu, 11 Mar 2010 06:51:46 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: MG http://www.pjentrepreneur.com/2007/07/07/true-customer-service-sprint-drops-subscribers-who-call-customer-service-too-often/comment-page-1/#comment-327 MG Thu, 12 Jul 2007 07:26:17 +0000 http://www.pjentrepreneur.com/2007/07/07/true-customer-service-sprint-drops-subscribers-who-call-customer-service-too-often/#comment-327 As someone who works at a Sprint vendor site, I feel the need to clear the air about this: The termination letters were sent to people who had been under evaluation for taking advantage of the credit system, not regular customers who were really calling in with valid billing issues. The people that called in month after month for extensions or adjustments are the people who are being dropped. If you pay your bill on time and don't call in trying to screw the company, you don't have anything to worry about. As someone who works at a Sprint vendor site, I feel the need to clear the air about this:

The termination letters were sent to people who had been under evaluation for taking advantage of the credit system, not regular customers who were really calling in with valid billing issues. The people that called in month after month for extensions or adjustments are the people who are being dropped.
If you pay your bill on time and don’t call in trying to screw the company, you don’t have anything to worry about.

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